LumoNest Return and Refund Policy
You may request a return within 3 days of receiving your order. To be eligible, the item must be unused, in the same condition in which it was received, with its original packaging, tags, and proof of purchase.
To request a return, email lumonest112@gmail.com with your order number and reason for return. Do not send an item back without approval. If your return is accepted, we will email you the return instructions and return address. Items sent without prior approval may not be accepted.
Damaged, defective, missing, or wrong items
Please inspect your order on delivery. Contact us within 48 hours at lumonest112@gmail.com with your order number and clear photos or an unboxing video so we can review the issue.
Non-returnable items
For hygiene and safety reasons, used personal-care items, perishable goods, customized products, hazardous materials, flammable liquids, gift cards, and final-sale items cannot be returned unless they arrive damaged or incorrect. Contact us if you are unsure whether your item is eligible.
Cancellations
Orders can be cancelled only before dispatch. Contact us as soon as possible at lumonest112@gmail.com. Once dispatched, the normal return process applies.
Exchanges
If an exchange is approved, we will share the next steps by email. Availability of a replacement item is not guaranteed.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days for the bank or payment provider to process the refund after it is issued. If more than 15 business days have passed after approval, contact lumonest112@gmail.com.
Return shipping costs may be deducted from the refund unless the item was damaged, defective, missing, or incorrect.